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English version
How MMH handles order issues, delivery problems, chef booking cancellations, and chef deposits.
Version
2026.04
Effective date
April 6, 2026
1. Marketplace merchant orders may be cancelled, limited, substituted, or refunded based on availability, timing, fulfillment progress, merchant error, quality concerns, fraud screening, or legal requirements.
2. Because marketplace food orders often involve perishable goods and time-sensitive preparation, MMH does not promise blanket refunds in every case. Refund eligibility depends on the specific order, issue reported, supporting evidence, and applicable law.
3. If an item is out of stock, unavailable, mispriced, unsafe, or otherwise cannot be fulfilled, MMH or the merchant may cancel the affected item or order, offer an allowed substitution, or issue a full or partial refund, credit, or other resolution as appropriate.
4. Delivery issues may be reviewed using courier status, address accuracy, attempted handoff, timing, live tracking signals, customer communications, proof of delivery, and operational records.
5. Customers should report order problems, quality issues, missing items, or delivery concerns through MMH support within the timeframe shown in the product flow or support instructions where applicable.
6. Chef bookings are request-based. Booking-specific pricing, cancellation terms, deposit rules, service limits, and policy snapshots may be shown and stored at the time of the transaction.
7. Chef booking deposits are non-refundable once a booking is accepted and confirmed, except where required by applicable law or where MMH expressly approves a refund under the applicable cancellation policy. Customer acknowledgment of the deposit policy is required before deposit payment.
8. MMH may approve full refunds, partial refunds, credits, rescheduling, or no refund depending on the facts, the applicable order or booking policy, the stage of fulfillment, and applicable law.
